Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.

📦 Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

🚚 Shipping Time & Delivery Estimates

Shipping times may vary depending on your location:

• United States: 7–12 business days
• Canada: 7–15 business days
• United Kingdom: 6–10 business days
• Australia & New Zealand: 7–15 business days
• Europe: 7–15 business days
• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may be affected by external factors such as customs delays or carrier issues.

🌍 Shipping Origin

Orders are shipped from our warehouses located in the United States, Europe, and Asia, depending on product availability and delivery efficiency.

💰 Shipping Fees

We offer:

• Free Standard Shipping on orders over $20
• Flat shipping rate: $5.99 (for orders below the threshold)

Shipping costs will be calculated and displayed at checkout.

📦 Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order anytime using the provided tracking link or contact us for assistance.

🌐 International Shipping & Customs

We ship worldwide!

Please note:

• International orders may be subject to customs duties, taxes, or import fees
• These charges are the responsibility of the customer

⚠️ Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

• High order volume
• Shipping carrier issues
• Customs inspections
• Weather or unforeseen circumstances

We appreciate your patience and understanding.

📬 Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

📭 Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

• Please check with neighbors or your local carrier
• Contact us at [email protected]

We will do our best to assist you.

📞 Contact Us

If you have any questions about shipping or your order, feel free to reach out to us:

📧 Email: [email protected]

⏰ Customer Service Hours: 24 hours

We aim to respond within 24–48 hours.

Thank you for choosing us and giving your pets the care they deserve! 🐾