Shipping & Handling

We are committed to processing and delivering your order as quickly, safely, and efficiently as possible. Please review the details below for information about order handling, shipping timelines, tracking, and delivery policies.

Order Handling Time

All orders are typically processed within 1–5 business days, excluding weekends and holidays.

During periods of high demand, promotions, holidays, or product launches, handling times may be slightly extended. We appreciate your patience and understanding during these times.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time Estimates

Estimated delivery times vary depending on your destination and shipping method selected at checkout.

• United States: 7–12 business days
• Canada: 7–15 business days
• United Kingdom: 6–10 business days
• Australia & New Zealand: 7–15 business days
• Europe: 7–15 business days
• Rest of the World: 10–20 business days

Please note that delivery estimates are not guaranteed and may be affected by weather conditions, customs inspections, carrier delays, regional service interruptions, or other unforeseen circumstances beyond our control.

Shipping Rates

We offer Free Standard Shipping on qualifying orders over $【填写你的免邮金额】.

For orders below the free shipping threshold, applicable shipping fees will be calculated and displayed at checkout based on the destination and shipping option selected.

From time to time, we may also offer limited-time shipping promotions. Any promotional shipping offers will be clearly stated on our website when available.

Shipping Origin

Orders may be shipped from one of our fulfillment locations based on product availability, destination, and the fastest available delivery route.

Our fulfillment partners may operate from warehouses located in the United States, Europe, and Asia.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and tracking link.

Please allow a short period of time for the tracking information to update after shipment, as carrier systems may take 24–72 hours to reflect the latest tracking status.

If you do not receive tracking information after your order has been shipped, please contact us at [email protected] .

Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an address is entered incorrectly or incompletely, delivery may be delayed, returned, or unsuccessful. We are not responsible for lost shipments resulting from inaccurate shipping information provided by the customer.

If you notice an address error after placing your order, please contact us immediately at [email protected] . We will do our best to assist before the order is dispatched, but changes cannot be guaranteed.

Delays in Transit

While we work hard to ensure prompt delivery, some shipments may experience delays while in transit.

Common causes of shipping delays include:

• Carrier backlogs
• Severe weather conditions
• Customs clearance procedures
• Incorrect address information
• Seasonal volume increases
• Regional service disruptions

We appreciate your patience and understanding, as these delays are often outside our direct control.

International Shipping, Duties & Taxes

We proudly ship to many countries worldwide.

Please note that international shipments may be subject to customs duties, VAT, import taxes, or handling fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated on our website. We recommend checking with your local customs office for more information regarding possible import charges.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot locate it, we recommend first checking with household members, neighbors, building management, or your local carrier.

If your package appears to be lost, stolen, or arrives damaged, please contact us at [email protected] within 48 hours of delivery.

Please include your order number and, where applicable, clear photos of the packaging and product so our support team can review the issue and assist you as quickly as possible.

Need Assistance?

If you have any questions about shipping, tracking, delivery, or order handling, our support team is here to help.

Email: [email protected]
Customer Service Hours: 24 hours