Frequently Asked Questions

Orders are typically processed within 1–5 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Delivery times depend on your location and the shipping method selected at checkout. Estimated shipping times are:

• United States: 7–12 business days
• Canada: 7–15 business days
• United Kingdom: 6–10 business days
• Australia & New Zealand: 7–15 business days
• Europe: 7–15 business days
• Rest of the World: 10–20 business days

Please note that these are estimates and may vary due to customs, carrier delays, weather conditions, or high-demand periods.

Yes. We offer Free Standard Shipping on qualifying orders over $20. Shipping fees for orders below that amount will be calculated at checkout.

Once your order ships, you will receive a tracking email with your tracking number and tracking link. If you have not received your tracking information after the processing period, please contact us at [email protected] .

We accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, and any other options displayed at checkout.

Yes. We use secure checkout technology and industry-standard encryption to help protect your personal and payment information. We do not store your full payment details on our servers.

The final amount may differ slightly due to shipping fees, taxes, currency conversion, or international transaction fees charged by your bank. If you believe there is an error, please contact us at [email protected] .

We begin processing orders quickly, so order changes or cancellations are only possible within a short time after purchase. Please contact us as soon as possible at [email protected] . While we cannot guarantee changes, we will do our best to help.

We want you to be happy with your purchase. Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy. Items must be unused, in original condition, and in original packaging unless otherwise stated.

Please email us at [email protected] with your order number and a brief explanation of the issue. If applicable, please include clear photos or videos so our support team can review your request more quickly.

If your item arrives damaged, defective, or incorrect, please contact us within 【填写你的申报时限，例如 48 hours of delivery】. Include your order number and clear photos of the item and packaging. We will review the issue and work toward an appropriate solution.

Many of our products are designed for both dogs and cats, but suitability may vary by product. Please review the product description carefully before purchasing. If you are unsure, contact us at [email protected] .

Usage instructions are typically included on the product page, packaging, or inside your order when applicable. For best results, we recommend following the listed care and usage instructions closely.

Results can vary based on fabric type, surface material, pet hair texture, and how the item is used. If you experience an issue, please reach out to us with your order number and photos or a short video, and our team will gladly assist you.

Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary by location. Available options will be shown at checkout.

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated on our website.